Live call analytics and agent assist for your contact center with Amazon language AI services | Amazon Web Services
amazon.com
Live call analytics and agent assist for your contact center with Amazon language AI services | Amazon Web Services
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Update August 2024 (v0.9.0) – Now includes audio streaming from softphone or meeting web apps, sample server for Talkdesk audio integration, automatic language identification, Anthropic’s Claude-3 LLM models on Amazon Bedrock, Knowledge ...
Dec 18, 2021
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